Thank you for your order!
Please allow 1-2 business days for handling after cleared payment. We ship Monday to Friday during business hours. Please note that weekends and holidays are not considered business days. Although some states in the US may have Saturday postal service, Canada Post does not.
For customers who have paid with Paypal, we only ship to the confirmed shipping address on the Paypal payment. If you require shipment to an alternate address we require you to change the shipping information in Paypal prior to making payment. Please provide a valid shipping address. Packages addressed to US customers that are returned due to non-delivery can take 6-8 weeks to be sent back to us.
LOCAL PICK UP:
If you are located in Toronto or the GTA, please select the local pick-up option during checkout.
We offer free shipping for all Ontario orders. For the rest of Canada we also offer free shipping on minimum orders of $200, and then $10 on your purchase of $101 - $199, and $12 on your purchase of $1-$100. US customers pay a flat rate of $10 CAD on packages weighing up to 0.5kg, $15 on packages weighing 0.5 – 1.99kg, and $20 on packages weighing 2-4kg. International customers pay calculated shipping based on destination country. A calculated shipping rate will be shown during checkout.
All Canadian and International orders will be shipped by Canada Post. US orders will be shipped by USPS. Although we are in Canada, we use a third-party service that allows us to ship to US addresses using USPS. This only applies to purchases valued at under $800. Purchases above $800 will be shipped by Canada Post. Express overnight shipments will be shipped with FedEx. We reserve the right to ship with the carrier of our choice based on available options to your destination.
All packages will be shipped with a tracking number and delivery confirmation. Tracking numbers will be updated to your Order and Paypal (if applicable) after shipping.
Packages to the US will be shipped by either USPS Priority mail (3-5 business days depending on destination state) or First Class mail (about 3-9 business days depending on destination state). Packages within Canada will be shipped using Canada Post Expedited parcel (about 1-7 business days depending on destination province) or Xpresspost (1-4 days depending on destination province). International packages will be shipped by Canada Post Tracked Packet (1.5-2 weeks depending on destination country) or Xpresspost (about 4-9 days depending on destination country).
Please note transit times are only postal estimates and not guarantees. Please consider that destinations geographically farther from us in Toronto, Canada will have to travel a longer distance to reach you. Items may also take longer due to customs or other postal delays.
EXPRESS OVERNIGHT SHIPPING:
If you require delivery by a specific date please contact us in advance so we can recommend a carrier that can meet your deadline. Also, if you require express overnight shipping using FedEx or another courier company, please contact us in advance for detailed quotes and transit times.
CUSTOMS AND DUTIES:
International buyers may be subject to additional duties and taxes as assessed by their local customs office based on declared value of goods. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase. US buyers are allowed to import up to $800 USD duty and tax free from Canada.